Who ships the products?
We use an external company as a printing partner to print all of our products. When we have received your order, we contact them immediately, they print the product and then post it direct to you once they have completed it.
When will my products be dispatched?
Our printing partner's turnaround time is 3-5 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we'll contact you with an update to detail the delay and ask you how you'd like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail or DPD.
The packaging for different products is varied, but it's all eco-friendly. Clothing is folded into a clear, biodegradable poly bag and shipped in a grey recyclable mailing bag. Larger orders may ship in cardboard boxes.
Will I be able to track my products as they're shipped?
Yes, but only if you've upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail's Recorded service is only tracked on collection and delivery - if you want to track UK parcels in more detail you'll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address.
When will my products be delivered?
This depends on the courier, but Royal Mail quote their First Class delivery service as taking 1 to 3 working days for UK deliveries, 3 to 5 working days for Europe and 7 to 10 for the rest of the world. The Courier option is a next working day service in the UK.
What if my order doesn't arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail or DPD depending on the shipping method selected.
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don't accept returns or exchanges.